meeting planning

10 Lessons about customer service

10 Lessons about Customer Service A client recently asked me about customer service and what were some of the top...
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Are tangents always bad?

"You like squirrels and shiny things." That was what my boss said to me at my first performance review. I...
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Have you got the meeting location right? If not your meeting could be doomed before it starts

Are we in the right place to have this conversation?   I do a lot of facilitation. At meetings for...
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