10 Lessons about customer service
10 Lessons about Customer Service A client recently asked me about customer service and what were some of the top...
Are tangents always bad?
"You like squirrels and shiny things." That was what my boss said to me at my first performance review. I...
Have you got the meeting location right? If not your meeting could be doomed before it starts
Are we in the right place to have this conversation? I do a lot of facilitation. At meetings for...